Refunds

In the app: a sent invoice → Payments → tap the payment → Refund

Refund a card payment

1. Open the invoice and tap the payment under Payments.
2. Tap Refund.
3. Enter the amount: all of it or part.
4. Confirm Refund.

The money goes back to the customer’s card from your Stripe balance. Refund in Quotebird and we refund our share too, in proportion. Stripe doesn’t give back its own fee. Refunds need a connection.

If your Stripe balance is too low, the refund shows Pending and Stripe makes it once the balance covers it.

Refund in Quotebird, not in your Stripe dashboard. A refund made in the Stripe dashboard keeps our share.

Money you handed back yourself

For a cash, cheque or transfer payment, tap the payment, then Mark as refunded, and enter what you gave back. What was given back is owed on the invoice again.

Interac payments taken in person (Canada)

Tap Refund, then the customer taps the same Interac card on your phone.

A customer who cancelled

Where the customer has a right to cancel, as in the UK and Ireland, and cancels on their page, the quote shows Refund the customer with the date to refund by. The law gives 14 days from the cancellation to give back what they paid. Each payment has its own Refund button.

After a refund

The invoice shows Refunded when everything paid went back, and its reminders stop. A refund doesn’t cancel the invoice: if the job is off, issue a credit note too. See Correct a sent invoice.

Chargebacks

If the customer’s bank disputes a payment, the payment shows Disputed. Answer it in your Stripe dashboard before Stripe’s deadline. If the bank decides for the customer, the money goes back to them and our share isn’t returned.